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Capital Credits FAQ

Capital credits are a way we return money to members for services paid in a previous year.

Each spring, our board of directors reviews any remaining funds after all expenses have been covered. These funds are placed into a pool called patronage capital (also known as capital credits). We then allocate these funds to members based on their service usage from the prior year.

Your capital credits stay in your account until they are retired, following the guidelines outlined in our cooperative bylaws.

Click here for a copy of Heart of Iowa’s bylaws.

The board works along with our auditors each year to decide if a member payout of capital credits is feasible. If so, the board will then decide what percentage of what year or years to pay out (retire) from each member’s account.
These funds are used as working capital to maintain and update our facilities to continue offering our customers state-of-the-art service.
Typically, no for a residence; however, you should contact your tax specialist.
You will continue to receive capital credits as the years are retired by the board until paid in full. We ask that you keep us updated with your mailing address until that time. Address changes can be sent by mail, email, accounting@heartofiowa.coop, or call the office (1-800-806-4482 or 641-486-2211).
A deceased member’s capital credits can be paid early at a discounted rate. A representative of the Estate should contact us by calling 1-800-806-4482 or 641-486-2211 or emailing accounting@heartofiowa.coop.

Capital credits will remain in both member’s name until legal documentation is obtained to make changes or divisions. Contact us by calling 1-800-806-4482 or 641-486-2211 or emailing accounting@heartofiowa.coop.

If we are unable to find a member after 3 years, unclaimed funds are used for educational scholarships for students graduating from our local schools.

2025 List.Exchange

2025 List.Unclaimed

Capital Credits Forms

Is Your Name Listed?