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XtremeTV+

Get started with our streaming service

Experience a whole new level of television entertainment with Heart of Iowa’s XtremeTV+. Discover a wide selection of channels, including sports, family, news, and music. With our advanced Whole Home DVR service, you can watch your favorite shows from any room in your house. Get ready to immerse yourself in high-definition television that is out of this world!

STEP 1

Uncover Your Ultimate Package

Unleash the power of choice and tailor your viewing experience to perfection. Dive into our extraordinary range of packages, each designed to cater to your unique preferences. Whether you crave the all-encompassing bliss of our Total package, complete with every basic channel you could dream of, or the localized charm of our local package, the perfect fit is waiting for you.

STEP 1

Uncover Your Ultimate Package

STEP 2

Discover Your Perfect Fiber Internet Speed

Before you dive into streaming, it’s crucial to ensure that you have ample bandwidth for all your family’s online activities. If you’re in need of guidance, don’t hesitate to give us a call. Already have Heart of Iowa Fiber Internet? Move on to Step 3!

STEP 2

Discover Your Perfect Fiber Internet Speed

STEP 3

Choose Your Device

Discover the perfect streaming device for Heart of Iowa XtremeTV+ – Amazon Fire TV or Apple TV. With our service, you have the power to choose the device that suits your preferences and streaming needs. Whether you’re a fan of the seamless user experience of Amazon Fire Stick or the sleek design and functionality of Apple TV, you can’t go wrong. Take control of your entertainment and get started today!

Amazon Fire TV

STEP 3

Choose Your Device

Amazon Fire TV

Call 641-486-2211 for questions.

XtremeTV+ Support

General FAQ

I’ve downloaded the application onto my device, now it’s asking me for a login and passphrase. How do I add a new device to my account?

The easiest way to generate login information for your account is by downloading the MyTVs app onto your smartphone or tablet. If Heart of Iowa just created your account, you should have received an email containing an auto-generated login and passphrase, good for up to seven (7) days from the day that the email was sent. We recommend using the initial login and passphrase from this email to log into the mobile application on your smartphone or tablet. You can generate new login and passphrase codes within the mobile app to set up your TV streaming devices. Once registered into the mobile app, you can click on the three lines at the top-left of the screen, select ‘Settings’ in the menu, then tap ‘Manage Devices’. Within ‘Manage Devices’, it will display all devices registered to your account and provide new auto-generated codes that you can use to register new devices to your account. The app also allows for watching live (only on HICC Fiber Internet network) and recorded content through your mobile devices as well as setting and managing your recordings if applicable. *Note* If you’ve lost or did not receive your welcome email, or if your email code has expired beyond the seven (7) day time period, please give our office a call (641-486-2211) so we can help.

AMAZON FIRE TV STICK support

General FAQ

Can I bring up a number pad to browse to a specific channel number?

Using the Fire TV Stick remote while on the guide, press and hold the select button (the big circle button) to produce a number pad.

Can I create a favorites list and eliminate all of the channels that I do not want to see in my guide?

Creating and managing Favorites is not currently a feature supported by the Amazon Fire TV Stick. Please check back for updates regarding Favorites compatibility.

How can I quickly and easily flip back and forth between two channels.

While watching one program, simply click the menu button (three horizontal lines) and a dropdown will show you the most recently watched channels for you to click and watch instantly.

I cannot seem to locate the XtremeTV+ application in my Amazon App Store. How do I find the app?

Searching for “Heart of Iowa” or “Iowa” does produce the correct result on most recent versions of Amazon Fire TV Stick. However, you may have to scroll down in the search results to locate the application under the “Apps & Games” category. If you’re still unable to locate the application with the app store, your particular device or your device’s software version may be incompatible. For assistance with updating your device’s software version, please visit Amazon’s support page for the Amazon Fire TV Stick.

Video Tutorials

Settings Menu-Favorites-Add New Device

Channel Number Search

Commercial Skip

Restart TV

Recording a Program

Manage & Play Recordings

Manage Series Rules

APPLE TV support

General FAQ

Can I create a favorites list and eliminate all of the channels that I do not want to see in my guide?

In the top menu, choose ‘Settings’, then choose ‘Favorites’. Scroll through and select each desired channel at a maximum of 30 selections. Once completed, set “Show only favorite channels in guide” to YES. This applies to Apple TV devices only. *NOTE* Favorites typically apply on an individual device-by-device basis. Favorites may have to be set separately on each device.

How can I quickly and easily flip back and forth between two channels.

While watching one program, simply swipe down on the touchpad and a dropdown will show you the most recently watched channels for you to click and watch instantly.

Can I bring up a number pad to browse to a specific channel number?

Using the Apple TV remote while on the guide, two quick clicks of the big circle button produces a channel number screen.

I paused a LIVE TV program, then my Apple TV brought up the screen saver and I lost my spot in my program and it’s no longer accessible. How can I prevent this?

This can be resolved by disabling the device’s screen saver mode. To do this, exit the Santel Smart Stream application back to the device’s main dashboard, open the Settings application from the Apple TV dashboard, then choose ‘General’, then ‘Screen Saver’. In the Screen Saver options, change the ‘Start After’ option to “Never”. This will keep future paused programs from being interrupted.

APPLE IOS MOBILE APP - Does the application allow for multi-tasking? Ex: Keeping the application open and the program that I’m watching running while I use other applications like texting and social media.

Yes, this is called Picture-in-Picture or PiP. In the mobile app, tap on the three horizontal lines in the top-left corner to produce a menu on the left side of the screen. Choose ‘Settings’ in the menu options. In Settings, under the ‘Account’ category, locate the “Allow PiP” option and move the slider to the on or enabled position. From there, you can watch content through the application while using your mobile device for other means at the same time.